Privacy policy

PRIVACY, DATA OWNERSHIP AND PROPRIETARY RIGHTS AGREEMENT ("PRIVACY POLICY")

This Privacy, Data Ownership and Proprietary Rights Agreement ("Privacy Policy") sets out the basis on which Rolo Innovation Inc. of 306 Victoria house, Victoria house, Mahe, Seychelles (Company registration number: 209498) (together with our subsidiaries, our holding company, subsidiaries of our holding company, and distributors collectively called “Rolo Innovation”, "our," “we,” or "us) collects personal data from you and how we process such data when you use our apps, services, features, software, or website (together, “Services”).

Please read our Privacy Policy in full so that you are aware of what data we collect, how we handle your data, when it gets deleted, your rights with regard to requesting a copy of that data from us, or requesting its deletion, as well as the limitations or restrictions of those requests and your rights.

On some devices, we display our Privacy Policy with separate "Highlights" boxes throughout. These Highlights aim to explain our Privacy Policy in a simple and easy-to-read manner. THESE HIGHLIGHTS DO NOT CONTAIN THE FULL DETAILS OF THE PRIVACY POLICY YOU ARE AGREEING TO, AND SHOULD ONLY BE CONSIDERED AS COMMENTARY ON THE PRIVACY POLICY TO WHICH YOU ARE AGREEING.

Our Privacy Policy is organized with certain headings for easy navigation of this document by the reader. However, the entirety of this document and any other referenced documents need to be read for a complete understanding of our Privacy Policy before agreeing to it. The headings should only be used for such navigation.

GOVERNING LANGUAGE OF OUR PRIVACY POLICY

Our Privacy Policy is written in English (U.S.). Any translated version is provided solely for your convenience. To the extent any translated version of our Privacy Policy conflicts with the English (U.S.) version, the English (U.S.) version controls and remains the correct and most up-to-date version of this Privacy Policy. If our Privacy Policy is not available in the language you choose for our website or apps, we will default to showing you the English (U.S.) version, and it is your responsibility to accurately translate and understand the Privacy Policy before you choose to accept it.

Singular and plural terminology and definitions throughout our Privacy Policy are used interchangeably, and should not be construed as a fixed quantity unless clearly defined as such, e.g. "One (1) Item."

COLLECTION OF INFORMATION

For the purposes outlined below, we may collect and process the following information about you:

  1. INFORMATION YOU GIVE US: Information that you provide us (which may include your name, address, email address, telephone number, credit card information and other personal descriptions, photos and videos) by filling in forms via our Services, or by corresponding with us (by phone, email, Facebook Messenger chat or otherwise), for example:
    1. when you register for a User Account with us via our Services;
    2. when you report any problem to us;
    3. when you use certain features of our Services;
    4. when you request any support from us; or
    5. when you complete any survey or questionnaire we send you.
  2. INFORMATION WE COLLECT ABOUT YOU: Information automatically collected when you use our Services, for example:
    1. technical information, including the Internet protocol (IP) address used to connect your computer or device to the Internet and your User Account information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device hardware;
    2. details of any transactions, purchases, and payments you made via our Services; and
    3. information about your usage of our Services, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Services (including date and time), questions you ask, and your answers to questions, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call us; and
  3. INFORMATION WE RECEIVE FROM THIRD-PARTY SERVICES: We work with Third-party Services and we may receive information about you from technical, payment and delivery services, advertising networks, analytics providers, social networks or search information providers.

COMMUNICATED DATA BELONGS TO ALL USER ACCOUNTS AND ORGANIZATIONS PARTICIPATING IN THAT CONVERSATION

When a Conversation happens between one or more User Accounts within our Services, a copy of any "Communicated Data" (Whether those be words, images, files or any other communicated content) may be made for each User Account that is participating in the Conversation. If any of these User Accounts are part of an Organization, a copy of that Communicated Data may also be made available to the Administrators of those respective Organizations. The copy of that Communicated Data held by those other User Accounts and Organizations will not be deleted upon termination of your User Account or Subscription or your deletion of the Conversation or direct deletion of any Communicated Data. The copy of that Communicated Data may continue to exist as long as those User Accounts and Organizations that received a copy of the Communicated Data maintain active Subscriptions for our Services. THIS DOES NOT GRANT THE OTHER USER ACCOUNTS OR ORGANIZATIONS THAT PARTICIPATE IN CONVERSATIONS WITH YOU ANY RIGHTS TO INTELLECTUAL PROPERTY YOU MAY SHARE WITH THEM OVER OUR SERVICES.

YOU ALLOW US TO PROCESS YOUR COMMUNICATED DATA

You own all your Communicated Data, however subject to the terms and conditions of the Contract, Users and Organizations (for themselves and all User Accounts belonging to them) grant us a worldwide, non-exclusive, license to access, use, process, copy, distribute, perform, export and display all Communicated Data, only as reasonably necessary:

  • to provide, maintain and update the Services;
  • to prevent or address service, security, support or technical issues;
  • as required by law or as permitted by the Data Request Policy; and
  • as expressly permitted in writing by Users.

User represents and warrants that it has secured all rights in and to Communicated Data as may be necessary to grant this license to Rolo Innovation.

REPORTING THIRD-PARTY IP INFRINGEMENT

To report claims of third-party copyright, trademark, or other intellectual property infringement, please email hello@rolo.chat or use our built-in Report functionality. We may terminate your User Account if you repeatedly infringe the intellectual property rights of others.

REPORTING ILLEGAL USE OR INAPPROPRIATE CONTENT

If you discover any use of our Services that are deemed illegal in your country or if you see inappropriate content being shared in Conversations, please email hello@rolo.chat or use our built-in Report functionality. We may terminate your User Account if you repeatedly share inappropriate content or use our Services for anything considered illegal in your country.

REPORTING A CONVERSATION WILL REVEAL THAT CONVERSATION TO OUR PERSONNEL

If you use our Service's built-in Report functionality on a Conversation, that Conversation's historical Communication Data, as well as any Communication Data sent after the time of reporting will be copied and made available to our support personnel responsible for handling reported Conversations.

COMPELLED ACCESS OR DISCLOSURE

If compelled or required by law to provide access or disclosure of your data, it will be limited to the data we have access to. This data would typically include your User Data, Organization Data, and any Conversations which have been reported to us using our Service's built-in Report features. So long as you maintain your own Conversation Passcodes, we can only hand over encrypted Communication Data to any legal authorities. We will provide you with prior notice of the compelled access or disclosure to the extent we are legally permitted to do so.

YOUR RIGHTS

You have the right to:

  1. check whether we hold personal data about you;
  2. access any personal data we hold about you;
  3. request a copy of any personal data we hold about you in a commonly used machine-readable format and transfer that data to another Data Controller;
  4. require us to correct, complete or update any inaccuracy or error in any personal data we hold about you;
  5. require us to block or delete any personal data we hold about you if it is inaccurate, incomplete, equivocal or expired; and
  6. be forgotten, by having all personal data we hold on you be to deleted, cease further dissemination, and no longer be processed by Third-party Services we may have disclosed your data to as described above.

CHANGES TO OUR PRIVACY POLICY

We may make changes to this Privacy Policy from time-to-time by posting the updated Privacy Policy here. If you have subscribed to our Services, by providing an email address, we will also notify you of any material changes. Your continued use of our Services will be considered acceptance of any such changes.

HOW TO CONTACT US

If you have any questions, comments or requests regarding your privacy and personal data, please address them to:

  • Alex Trup
  • privacy@rolo.chat
  • +886 (0)2-2651 5187
  • 9F, No. 459, Chongyang Road, Nangang District, Taipei City 115, Taiwan

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